Nexus News/Status

Year :
2014-09-05 00:00:00	TOS Update	info	closed
The General Terms of Service for Nexus have been updated. Changes reflect the use of a third party service for querying and reporting of questionable and fraudulent activities. The new TOS can be found as http://www.nexus-iservices.com/PDF/General_Terms_And_Conditions_20140905.pdf
2014-07-25 00:00:00	Maintenance Notice	info	open
This notice is to inform you of maintenance being performed in the data center we designate "DC02-CAN/QC". This data center houses one or more of the servers which provides you with services from Nexus Internet Services. On July 29th, at roughly 2AM, a maintenance activity will be performed on the network within the data center to improve robustness and reliability. While it is not anticipated to cause any outage to any services, we are informing all clients who have services in that datacenter. There is no planned downtime associated with this maintenance. If you have any questions or concerns, please feel free to contact support.
2014-05-01 00:00:00	Policy Change	News	Closed
We are implementing a new policy concerning "Phishing". To effectively fight against Phishing hosted by our "customers" or by hackers on the websites of our customers, the datacenter has instituted a monitoring system that alerts us to Phishing links to several sources that detect it (Google, Netcraft etc). With this new process, when there is a new Phishing alert hosted identified on the network, it we will automatically block the pages, and an alert will be generated to the admin contact of the site/server. The alert identifies that they are required to remove these pages within 1H... in the case of Phishing what matters is speed. After 1 hour if the page still exists, the datacenter will block port 80 and 443 of the IP on which the Phishing page is hosted. The may customer submit a request to Nexus Support to unblock the site/server once it has been cleaned. At that time, the datacenter will check if the pages have been removed and we will immediately unblock the IP.
2012-07-20 00:00:00	Microsoft Exchange Autodiscover Policy Change	info	Notice
On Thursday, July 26th, the datacenter will implement a new autodiscover policy. Hosted Microsoft Exchange users with autodiscover set up will receive an Outlook pop-up alerting them of the change and a redirect to secure.autodiscover.emailsrvr.com. All end users will need to select the checkbox and press ok to activate the policy and no longer receive the pop-up. There will be no visible change to end user functionality with this update.
2012-03-30 00:00:00	New Domain Name Offerings	Announcement	Closed
Nexus is pleased to announce the availability of our new Domain Name offerings. We have expanded beyond the traditional COM, NET and ORG domains and now offer more than 90 Top Level Domains through a self-service Domain Management Control Panel, putting you in control of your domain like never before. With this new offering the ability to add IDProtect, an ICANN authorized method of obscuring your personal details in 'WHOIS' records, as well as URL forwarding, and domain portfolio management capabilities. And all of this comes with reduced pricing! Be sure to renew your domains under the new Domain Manager at https://secure.nexus-iservices.com at least 1 month prior to your domain renewal to ensure a smooth transition between registrars. Nexus Internet Support
2012-03-30 00:00:00	Expanded SSL Certificate Availability	Announcement	Closed
Nexus is pleased to announce the expansion of options for SSL Certificates. SSL Certificates from Symantec^™(Verisign) and GeoTrust^™ are now available in addition to the COMODO^™ SSL Certificate line we have offered. All companies provide for multiple levels of authentication, so you can choose certificates to meet your business needs. Check out https://secure.nexus-iservices.com/ssl_certificates.php for more information, or contact support with any questions you may have. Nexus Internet Services
2011-03-21 00:00:00	Change to Interest Penalty on overdue accounts	info	closed
Effective March 28, 2011, the interest penalty on overdue accounts will be raised from 1% per month to 1.5% per month. Nexus Internet Services support@nexus-iservices.com
2011-02-21 00:00:00	Data Center Migrations Continue - Remaining Servers	News	Closed
All sites on the remaining Nexus servers will be migrated off to new hosts beginning the week of Feb 27th and extend into late March. The exact date in which your site(s) will be migrated, as well as a list of the items being migrated will be sent to you prior to the migration date. Existing UserIDs, Mail accounts, FTP accounts, SQL users, etc, will be replicated on the destination server for you, but new passwords will be generated as these are not recorded by Nexus. Please watch for further email updates Part of the benefit of this migration will be to move to better/faster hardware that can be operated more economically, which will result in savings being passed on to you, our loyal customers. Update: 2011-03-20: All client sites/servers have been migrated. Please contact support if you experience any issues.
2011-02-20 00:00:00	Migration of APOLLO sites completed	info
All client sites on the server APOLLO have been migrated to their new servers. All site owners have received details on the the transfer, indicating how to tell that their sites have been migrated, and the control panel link for their site. Separate emails have been sent from the new host servers with your login information. If you have not received your emails, please contact Support.
2011-02-10 00:00:00	Apollo Migration Details	info	closed
All sites on the host APOLLO will be migrated off to other hosts during the week of Feb 14th through Feb 20th. Migration will occur in 3 phases. Parked Domains, Feb 14-Feb 16 Personal Sites, Feb 16-Feb 18 Business Sites, Feb 18-Feb 20 Fallback dates in case of technical issues will be the subsequent week - Feb 21-27. Existing UserIDs, Mail accounts, FTP accounts, SQL users, etc, will be replicated on the destination server for you, but new passwords will be generated as these are not recorded by Nexus. The exact date in which your site(s) will be migrated, as well as a list of the items being migrated will be sent to you prior to the migration date.

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