Nexus News/Status

Year :
2011-03-21 00:00:00	Change to Interest Penalty on overdue accounts	info	closed
Effective March 28, 2011, the interest penalty on overdue accounts will be raised from 1% per month to 1.5% per month. Nexus Internet Services support@nexus-iservices.com
2011-02-21 00:00:00	Data Center Migrations Continue - Remaining Servers	News	Closed
All sites on the remaining Nexus servers will be migrated off to new hosts beginning the week of Feb 27th and extend into late March. The exact date in which your site(s) will be migrated, as well as a list of the items being migrated will be sent to you prior to the migration date. Existing UserIDs, Mail accounts, FTP accounts, SQL users, etc, will be replicated on the destination server for you, but new passwords will be generated as these are not recorded by Nexus. Please watch for further email updates Part of the benefit of this migration will be to move to better/faster hardware that can be operated more economically, which will result in savings being passed on to you, our loyal customers. Update: 2011-03-20: All client sites/servers have been migrated. Please contact support if you experience any issues.
2011-02-20 00:00:00	Migration of APOLLO sites completed	info
All client sites on the server APOLLO have been migrated to their new servers. All site owners have received details on the the transfer, indicating how to tell that their sites have been migrated, and the control panel link for their site. Separate emails have been sent from the new host servers with your login information. If you have not received your emails, please contact Support.
2011-02-10 00:00:00	Apollo Migration Details	info	closed
All sites on the host APOLLO will be migrated off to other hosts during the week of Feb 14th through Feb 20th. Migration will occur in 3 phases. Parked Domains, Feb 14-Feb 16 Personal Sites, Feb 16-Feb 18 Business Sites, Feb 18-Feb 20 Fallback dates in case of technical issues will be the subsequent week - Feb 21-27. Existing UserIDs, Mail accounts, FTP accounts, SQL users, etc, will be replicated on the destination server for you, but new passwords will be generated as these are not recorded by Nexus. The exact date in which your site(s) will be migrated, as well as a list of the items being migrated will be sent to you prior to the migration date.
2011-01-21 00:00:00	Server Apollo - Retirement	info	closed
The server APOLLO.HOST-OPS.COM will be retired in mid to late February. All sites on this server will be migrated to other newer, more capable servers prior to the retirement of APOLLO. Additional details will be sent once migration planning is completed.
2009-09-08 21:35:04	Service Advisory	Info
We have been advised that the DataCenter housing our servers will be performing maintenance overnight between the hours of 12am to 6am on September 11-13. This will result in outtages to the machines which provide the Web, Email and other services that Nexus provides you. Unfortunately, we have not been given a more precise window as to the outtages. Be assured that during the outtages, any email destined for your accounts will queue at the sending server, and be delivered to your accounts when the servers come back up online again. Email standards dictate that the originating server retry a "missing" connection on an escalating time out cycle, generally configured to begin at 4 hours (however each mail server can override this initial period). We will keep all our clients informed of any changes to this schedule as they are made available to us.
2007-11-10 12:00:00	New SSL Partnership with COMODO Group	News
We are pleased to announce that we have entered into a new partnership with the COMODO group - a world leader in Internet Security Technologies. COMODO will provide us with the ability to offer our clients the same high security 128bit/1024bit key Website/Webserver SSL certificates, but at a fraction of the cost of our previous supplier. As the world's second largest SSL certificate provider, Comodo has the infrastructure, experience and depth of knowledge to help you every step of the way. COMODO SSL Certificates are recognized by all major browsers: 99.3% of Internet users inherently trust COMODO SSL Certificates - Equivalent to VeriSign and Thawte! Browser Compatibility: Internet Explorer 5.01 and above Netscape 4.77 and above Firefox 0.1 and above Mozilla 0.6 and above AOL 5 and above Opera 8 and above Safari 1.2 and above We recognize that to some clients, the name behind the certificate may be just as important as the certificate itself, and to that extent we have not broken ties with our previous supplier. Nexus's Current pricing for the major products from COMODO is available online at http://www.nexus-iservices.com/SSLproducts.php About COMODO: Comodo offers essential infrastructure to enable e-merchants, other Internet-connected companies, software providers, and individual consumers to interact and conduct business via the Internet safely and securely. Comodo's PKI solutions including, Secure Sockets Layer Certificates, Extended Validation Certificates, Code Signing Certificates as well as Secure E-Mail Certificates, increase consumer trust in transacting business online, secure information through strong encryption, and satisfy many industry best practices or security compliance requirements.
2007-07-31 15:00:00	New Payment Option	Info
We are pleased to announce that a new payment option has been made available to all Nexus Internet Services customers, for all purchase types. Interact Online is now available for use. Interact Online works the same way as a traditional Interact payment does - your purchase amount is validated with your banking institution, and funds are withdrawn directly from your bank account. This payment method is integrated with our payment processor, InternetSecure, meaning the same high standards of security of the transaction are maintained for an Interact Online transaction, as they are for any Credit Card purchase. For more information on Interact Online, please feel free to visit: Interact Onlne Customer Information Site: http://www.interaconline.com/learn/
2007-07-16 20:28:55	Scheduled Maintenance	Upgrades
Nexus' Servers are scheduled have security patches applied to them on the weekend of August 25, 2007. No impact to users sites is expected. Downtime, per server, is expected to be less than 15 minutes per server.
2007-02-26 17:24:27	Connectivity Issues	Info / Service Disruption	Closed
We have received some additional information from the network admins concerning the connectivity issues earlier today: Early today, a Network Access Point (NAP) just outside of Kansas City experienced an optical fiber cut. This NAP is on one of the core stream routes between Central Canada and the southern US. Normally, protocols are automatically enacted to reroute traffic around such breaks. At this time, SAVVIS (the network owner) is not identifying why these protocols did not kick in. The net effect of this was that traffic from the central portion of Canada was unable to reach our datacenter (likewise, without the ability to get data to the datacenter, no warning email could be sent to the clients who were affected). East and West coasts of the US and Canada, as well as overseas traffic, were not affected. SAVVIS restored connectivity through a lower capacity link at roughly 10:45 this morning. There is no ETA on restoration of the higher speed link. The above issue, being an issue with transit in the internet at large, was beyond the control of Nexus. Datacenter monitoring showed our servers up and running normally, thus no "alarm" sounded requiring outside involvement. On top of this - the Nexus servers were rebooted between 12:30pmCST and 12:45pmCST today. The purpose of this was to apply an update to the OS for the upcoming Daylight Savings Time changes. Total downtime per server was less than 5 minutes. As a result of this, the server times were of sync for the last few hours. This has been corrected. We apologize for the mid-day reboot - this was not something that we were aware would be happening, and will urge the datacenter to schedule these in the middle of the night from now on. Nexus Internet Services Support

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